03/01/2012

Sydney Finkelstein, the Steven Roth Professor of Management at the Tuck School of Business at Dartmouth College, published “Why Smart Executives Fail” 8 years ago.

In it, he shared some of his research on what over 50 former high-flying companies – like Enron, Tyco, WorldCom, Rubbermaid, and Schwinn – did to become complete failures. It turns out that the senior executives at the companies all had 7 Habits in common. Finkelstein calls them the Seven Habits of Spectacularly Unsuccessful Executives.

These traits can be found in the leaders of current failures like Research In Motion (RIMM), but they should be early-warning signs (cautionary tales) to currently unbeatable firms like Apple (AAPL), Google (GOOG), and Amazon.com (AMZN). Here are the habits, as Finkelstein described in a 2004 article:

Habit # 1: They see themselves and their companies as dominating their environment

This first habit may be the most insidious, since it appears to be highly desirable. Shouldn’t a company try to dominate its business environment, shape thefuture of its markets and set the pace within them? Yes,but there’s a catch. Unlike successful leaders, failed leaders who never question their dominance fail torealize they are at the mercy of changing circumstances.They vastly overestimate the extent to which they actually control events and vastly underestimate the role of chance and circumstance in their success.
CEOs who fall prey to this belief suffer from the illusion of personal pre-eminence: Like certain film directors, they see themselves as the auteurs of their companies. As far as they’re concerned, everyone else in the company is there to execute their personal visionfor the company. Samsung’s CEO Kun-Hee Lee was so successful with electronics that he thought he could repeat this success with automobiles. He invested $5 billion in an already oversaturated auto market. Why? There was no business case. Lee simply loved cars and had dreamed of being in the auto business.

Warning Sign for #1: A lack of respect

Habit #2: They identify so completely with the company that there is no clear boundary between their personal interests and their corporation’s interests

Like the first habit, this one seems innocuous, perhaps even beneficial. We want business leaders to be completely committed to their companies, with their interests tightly aligned with those of the company. But digging deeper, you find that failed executives weren’t identifying too little with the company, but rather too much. Instead of treating companies as enterprises that they needed to nurture, failed leaders treated them as extensions of themselves. And with that, a “private empire” mentality took hold.
CEOs who possess this outlook often use their companies to carry out personal ambitions. The most slippery slope of all for these executives is their tendency to use corporate funds for personal reasons. CEOs who have a long or impressive track record may come to feel that they’ve made so much money for the company that the expenditures they make on themselves, even if extravagant, are trivial by comparison. This twisted logic seems to have been one of the factors that shaped the behavior of Dennis Kozlowski of Tyco. His pride in his company and his pride in his own extravagance seem to have reinforced each other. This is why he could sound so sincere making speeches about ethics while using corporate funds for personal purposes. Being the CEO of a sizable corporation today is probably the closest thing to being king of your own country, and that’s a dangerous title to assume.

Warning Sign for #2: A question of character

Habit #3: They think they have all the answers
Here’s the image of executive competence that we’ve been taught to admire for decades: a dynamic leader making a dozen decisions a minute, dealing with many crises simultaneously, and taking only seconds to size up situations that have stumped everyone else for days. The problem with this picture is that it’s a fraud. Leaders who are invariably crisp and decisive tend to settle issues so quickly they have no opportunity to grasp the ramifications. Worse, because these leaders need to feel they have all the answers, they aren’t open to learning new ones.
CEO Wolfgang Schmitt of Rubbermaid was fond of demonstrating his ability to sort out difficult issues in a flash. A former colleague remembers that under Schmitt,” the joke went, ‘Wolf knows everything about everything.’ In one discussion, where we were talking about a particularly complex acquisition we made in Europe, Wolf, without hearing different points of view, just said, ‘Well, this is what we are going to do.’” Leaders who need to have all the answers shut out other points of view. When your company or organization is run by someone like this, you’d better hope the answers he comes up with are going to be the right ones. At Rubbermaid they weren’t. The company went from being Fortune’s most admired company in America in1993 to being acquired by the conglomerate Newell a few years later.

Warning Sign for #3: A leader without followers

Habit #4: They ruthlessly eliminate anyone who isn’t completely behind them

CEOs who think their job is to instill belief in their vision also think that it is their job to get everyone to buy into it. Anyone who doesn’t rally to the cause is undermining the vision. Hesitant managers have a choice: Get with the plan or leave.
The problem with this approach is that it’s both unnecessary and destructive. CEOs don’t need to have everyone unanimously endorse their vision to have it carried out successfully. In fact, by eliminating all dissenting and contrasting viewpoints, destructive CEOs cut themselves off from their best chance of seeing and correcting problems as they arise. Sometimes CEOs who seek to stifle dissent only drive it underground. Once this happens, the entire organization falters. At Mattel, Jill Barad removed her senior lieutenants if she thought they harbored serious reservations about the way that she was running things. Schmitt created such a threatening atmosphere at Rubbermaid that firings were often unnecessary. When new executives realized that they’d get no support from the CEO, many of them left almost as fast as they’d come on board. Eventually, these CEOs had everyone on their staff completely behind them. But where they were headed was toward disaster. And no one was left to warn them.
Warning Sign for #4: Executive departures
Habit #5: They are consummate spokespersons, obsessed with the company image
You know these CEOs: high-profile executives whoare constantly in the public eye. The problem is that amid all the media frenzy and accolades, these leaders’ management efforts become shallow and ineffective. Instead of actually accomplishing things, they often settle for the appearance of accomplishing things.
Behind these media darlings is a simple fact of executive life: CEOs don’t achieve a high level of media attention without devoting themselves assiduously to public relations. When CEOs are obsessed with their image, they have little time for operational details. Tyco’s Dennis Kozlowski sometimes intervened in remarkably minor matters, but left most of the company’s day-to-day operations unsupervised.
As a final negative twist, when CEOs make the company’s image their top priority, they run the risk of using financial-reporting practices to promote that image. Instead of treating their financial accounts as a control tool, they treat them as a public-relations tool. The creative accounting that was apparently practiced by such executives as Enron’s Jeffrey Skilling or Tyco’sKozlowski is as much or more an attempt to promote the company’s image as it is to deceive the public: In their eyes, everything that the company does is public relations.

Warning Sign of #5: Blatant attention-seeking

Habit #6: They underestimate obstacles

Part of the allure of being a CEO is the opportunity to espouse a vision. Yet, when CEOs become so enamored of their vision, they often overlook or underestimate the difficulty of actually getting there. And when it turns out that the obstacles they casually waved aside are more troublesome than they anticipated, these CEO shave a habit of plunging full-steam into the abyss. For example, when Webvan’s core business was racking up huge losses, CEO George Shaheen was busy expanding those operations at an awesome rate.
Why don’t CEOs in this situation re-evaluate their course of action, or at least hold back for a while until it becomes clearer whether their policies will work? Some feel an enormous need to be right in every important decision they make, because if they admit to being fallible, their position as CEO might seem precarious. Once a CEO admits that he or she made the wrong call, there will always be people who say the CEO wasn’t up to the job. These unrealistic expectations make it exceedingly hard for a CEO to pull back from any chosen course of action, which not surprisingly causes them to push that much harder. That’s why leaders at Iridium and Motorola (MMI) kept investing billions of dollars to launch satellites even after it had become apparent that land-based cellphones were a better alternative.

Warning Sign of #6: Excessive hype

Habit #7: They stubbornly rely on what worked for them in the past

Many CEOs on their way to becoming spectacularly unsuccessful accelerate their company’s decline by reverting to what they regard as tried-and-true methods. In their desire to make the most of what they regard as their core strengths, they cling to a static business model.They insist on providing a product to a market that no longer exists, or they fail to consider innovations in areas other than those that made the company successful in the past. Instead of considering a range of options that fit new circumstances, they use their own careers as the only point of reference and do the things that made them successful in the past. For example, when Jill Barad was trying to promote educational software at Mattel,she used the promotional techniques that had been effective for her when she was promoting Barbie dolls, despite the fact that software is not distributed or bought the way dolls are.
Frequently, CEOs who fall prey to this habit owe their careers to some “defining moment,” a critical decision or policy choice that resulted in their most notable success. It’s usually the one thing that they’re most known for and the thing that gets them all of their subsequent jobs. The problem is that after people have had the experience of that defining moment, if theybecome the CEO of a large company, they allow their defining moment to define the company as well – no matter how unrealistic it has become.

Warning Sign of #7: Constantly referring to what worked in the past

The bottom line: If you exhibit several of these traits, now is the time to stamp them out from your repertoire. If your boss or several senior executives at your company exhibit several of these traits, now is the time to start looking for a new job.

Bron: Eric Jackson, Forbes.com, january, 2nd, 2012

20/12/2011
Shut up!

In de coaching en training van managers en teams draait het altijd weer uit op de communicatie. Beter willen samenwerken, leidinggeven, organiseren; wat ook de aanleiding is; uiteindelijk blijkt de communicatie het hete hangijzer. Systemen, procedures, kennis; daar komen ze vaak zelf wel uit. Maar goede werkafspraken maken en vervolgens samen ook realiseren wat je wilde, dat is nog iets anders. “Dan hebben we alles zo goed geregeld en dan gaat het toch telkens weer fout”. Wat precies gaat er fout en hoe kan het beter? “Geen cursus graag, maar concrete dingen om te doen.”

Wat helpt het helemaal?
Je kunt dagdelen, dia’s en dossiers vullen met theorie over communicatie. Je kunt dagenlang trainen en – mits goed begeleid – je zult er veel van leren. Je kunt afspraken maken over de etiquette, over hoe je wél met elkaar en met klanten communiceert en hoe niet (nuttig!). Maar als puntje bij paaltje komt, dan gaat het toch weer fout. Dan vallen we terug in gewoonten en routines, dan loopt het weer hoog op, of blijft het juist akelig stil. Dan is het verschil vaak groot, tussen de theorie van de trainer en de praktijk van de organisatie of afdeling.

We draaien door
Het is er ook wel de tijd naar, om regelmatig met elkaar overhoop te liggen. Zo’n beetje alles staat onder druk en de norm voor reageren is real time. Hoe lang is het geleden dat we nog even rustig naar de kopieermachine liepen voor de kopietjes van een memo. Dat we teruglopend die memo nog eens teruglazen. En dat we dachten “oei, niet zo slim” en die memo nog eens even lieten liggen. Of achter de interne post aanholden, om iets terug te halen. “Pfoe, net op tijd”. Na Enter is er geen weg meer terug. In mondelinge communicatie is het al net zo. Onder tijdsdruk en stress nemen we steeds meer het tempo aan van De Wereld Draait Door. Een kick off in een half uur, afdelingsoverleg in 20 minuten en 7 beoordelinkjes op een dag. Is het gek dat we vaak uit de bocht gieren?

En wat komt er dan uit?
“We hebben niet zoveel te bepraten”, zei een manager onlangs, toen ik hem vroeg naar zijn teamoverleg. Ze weten wel wat er speelt en we doen veel per mail. Op een kratje gaan staan ligt me niet zo. We hebben dit voorjaar nog een keer bij elkaar gezeten. En dan komt er toch niet zoveel uit. Het kost maar uren en ik zie het nut ervan niet.”
We hebben afgesproken dat ik er eens bij ga zitten, bij zo’n overleg. Binnenkort een keer. Als er tijd voor is. Ik weet al waar ik dan op ga letten.

Grote letters
De theorie van communicatie kun je zo ingewikkeld maken als je wilt, de basis blijft verrassend simpel. Het begint allemaal met tijd, tijd om te luisteren en tijd om te spreken. Het eerste is het grootste probleem. Meestal gaat het daar al fout. Dus gebruik ik maar grote letters op mijn flipover: SHUT UP! Dat maakt meer indruk dan de Nederlandse vertaling (en het klinkt iets minder vijandig). Maar het wordt net zo goed onthouden. In vredesnaam, doe jezelf een plezier en anderen ook: Shut Up. Het is het beste advies dat ik kan geven. Al het andere (aandacht, luisteren, vertrouwen kweken, empathy) komt daarna pas. We gaan eerst weer leren om te zwijgen. Ophouden met praten, stoppen, stil zijn. Stap voor stap.

Uit de tent
Er is ook de andere kant van de medaille, die van de tijd om te spreken. Mensen die veel stil zijn, die hebben dat soms aangeleerd. Omdat het de minste ellende gaf; het is onderdeel van hun overlevingsmechanisme geworden. Het is niet dat ze luisteren; ze hebben het allemaal al vaker gehoord, denken ze, weten ze. En hún mening. Die krijgen ze er toch niet tussen. De kunst is om ze uit hun tent te lokken. Ze tijd geven is de remedie; denktijd en spreektijd. Voor hen geldt SPEAK UP! Maar dat komt pas ná het eerste flipovervel. Het vel met SHUT UP!

Tijd overhouden
Tijd is de remedie én tijd is er in overvloed.. Kom niet aan met je agenda als communicatie je probleem is, maar kom met je keuzes. Laat me zien waar je wél je tijd aan besteed en laten we optellen hoeveel je zou overhouden als……. Je weet al wat ik ga zeggen? SLOW DOWN! Meer tijd nemen voor je communicatie is tijd winnen. Derde flip: SLOW DOWN!

Shut up en slow down. Wonderen!

Bron: Wim Aalbers, BewegingindeZaak, www.managementsite.nl, 14 december 2011

13/12/2011
Kun je charisma aanleren

Kan charisma worden aangeleerd? Volgens onderzoekers van de universiteit van Lausanne wel. Zij onderwierpen 34 managers aan een reeks tests waarbij hun charismatische eigenschappen in kaart werden gebracht, eerst door henzelf en daarna door 10 collega’s. Daarna volgden een aantal onder hen een training; een tweede groep onderging die training niet. Wat bleek: de managers die getraind werden scoorden na de training aanmerkelijk hoger op vlak van charisma dan degenen die de training niet hadden gevolgd.

Welke technieken kunnen iemand charismatischer maken?

-het gebruik van beeldspraak
-het uitleggen van zaken door middel van verhalen en anekdotes
-morele overtuigingen aantonen
-het groepsgevoel delen
-hoge verwachtingen creëren
-vertrouwen communiceren
-spraaktechnieken gebruiken zoals contrasten, opsommingen en het stellen van rhetorische vragen in combinatie met niet-verbale technieken zoals lichaamstaal, gezichtsuitdrukkingen en een geanimeerd stemgeluid.

Toch is voorzichtigheid geboden: charisma blijft iets subtiels, dus zijn oefening en praktijk belangrijk om het gewenste resultaat te bereiken.

De onderzoekers benadrukken dat er geen snelle oplossingen zijn en dat de oefeningen tijd vergen. Onervaren en overmatig gebruik van CLT’s (charismatic leadership tactics) resulteert in het tegenovergestelde effect: zelfparodie, pantomine-achtige handengebaren en gênante beeldspraak.

Doch hun conclusie is duidelijk: charisma is op zijn minst gedeeltelijk het resultaat van overdraagbare en onderwijsbare technieken.

Bron: www.express.be > Information that works > My business > Human Resources > 13 dec 2011

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Sydney Finkelstein, the Steven Roth Professor of Management at the Tuck School of Business at Dartmouth College, published “Why Smart Executives Fail” 8 years ago. In it, he shared some of his research on what over 50 former high-flying companies – like Enron, Tyco, WorldCom, Rubbermaid, and Schwinn – did to become complete failures. It turns out that the senior executives at the companies all had 7 Habits in common. Finkelstein calls them the...